Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the tray. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if paper is loaded correctly. Notes: - Make sure that the paper guides are positioned correctly.
- Make sure that the stack height is below the maximum paper fill indicator.
- Make sure to print on recommended paper size and type.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the tray. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Do paper jams occur frequently? | Go to step 2. | The problem is solved. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type For non‑touch‑screen printer models, press to navigate through the settings. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Set the correct paper size and type. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Do paper jams occur frequently? | Go to step 3. | The problem is solved. |
Step 3 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Do paper jams occur frequently? | Contact customer support. | The problem is solved. |