Audience: **LEXMARK PARTNER & TSC AGENT SECTION**
Overview
This article may prove useful if customers cannot retrieve their app license for unexpected reasons.
Retrieving an app license
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Log into the Service Restore Tool.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Enter the Serial Number and click Submit.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Uncheck Include Firmware, and click Submit.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Save the Service-Restore-Tool < Serial Number > .zip file to a specified download directory.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Extract the primary Service-Restore-Tool < Serial Number > .zip file without extracting the individual .zip files.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Double-click on each individual .zip file to view its contents to locate which bundle.zip file(s) contains a license (license.lic) file.
NOTE: Some files contain the app (.fls) file, while others contain only settings (.xml) files or license files.
In this example, 82M0097-006.zip is the license bundle containing the license.lic file.
Redeploying the license(s)![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Open the printer's EWS; i.e., http://printers_IP_Address.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click Apps > Import configuration.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Browse to the license bundle; i.e., 82M0097-006.zip.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click Import.
LEGACY ID: HO4030