Skip to Content
How-to Videos
How-to Videos
Multifunction Products
Lexmark MX911
Lexmark MX911
Not your product?
Loading player...
402.93 staple finisher jams
Preparing your printer
Setting up the printer
Remove the printer from the box
Remove the tape and packaging
Attach covers and cables
Installing the booklet finisher
Turn off the printer
Unpack the booklet finisher
Remove the tape and packaging from the exterior of the finisher
Remove the tape and packaging from the interior of the finisher
Unpack the items from the box
Prepare the printer for the finisher installation
Install the paper transport
Attach the finisher
Attach the exit trays
Turn on the printer
Installing the staple finisher
Turn off the printer
Unpack the staple finisher
Remove pieces of tape and packaging material
Prepare the printer for the unit installation
Attach the staple finisher to the printer
Attach screws to lock in the staple finisher
Insert cables to the printer
Turn on the printer
Installing the 3000‑sheet tray
Remove the 3000‑sheet tray from the box
Set up the mounting bracket of the printer
Attach the 3000‑sheet tray to the printer
Installing the optional 2 x 500‑sheet tray
Turn off the printer
Unplug the power cord
Unpack the optional 2 x 500‑sheet tray
Lift the printer
Lock the tray doors
Plug the connectors
Turn on the printer
Using your printer
Loading paper trays
Load paper in the standard paper tray
Using the multipurpose feeder
Load paper for one‑sided printing ‑ without an optional finisher
Load paper for one‑sided printing ‑ with an optional finisher
Load paper for two‑sided printing ‑ without an optional finisher
Load paper for two‑sided (duplex) printing ‑ with an optional finisher
Replacing supplies
Replacing the toner cartridge
Turn off the printer
Install the toner cartridge
Replacing the photoconductor
Turn off the printer
Install the photoconductor unit
Replacing the waste toner bottle
Turn off the printer
Install the waste toner bottle
Replacing the staple cartridge
Replace the staple cartridge in the staple finisher
Replace the staple cartridge in the staple and hole punch finisher
Replace the staple cartridge in the booklet finisher
Service maintenance
Replacing the rollers in the 2500‑sheet tray
Replace the rollers
Replacing the transfer module, transfer roller, and the exhaust and ozone filters
Replace the transfer module, transfer roller, exhaust filter, and ozone filter
Replacing the pick, feed, and separator rollers
Replace the rollers for trays 1 and 2
Replace the rollers for trays 3 and 4
Replacing the hole punch box
Replace the hole punch box
Replacing the ADF scan pad
Replace the scan pad
Troubleshooting
28y.xx ADF paper jams
Remove paper jam from the ADF
200.xx paper jams
Remove paper jam from the multipurpose feeder
2yy.xx paper jams
Remove paper jam from door C and standard tray
2yy.xx door C and 3000‑sheet tray paper jams
Remove paper jam from 3000‑sheet tray
24y.xx door D paper jams
Remove paper jam from door D
24y.xx door D and 3000‑sheet tray paper jams
Remove paper jam
24y.xx doors C, F, and 3000‑sheet tray paper jams
Remove paper jams in doors C, F, and 3000‑sheet tray
4yy.xx doors G, J, H, and finisher bin paper jams
Remove paper jam in doors G, J, H, and finisher bin
Close doors H and J
Remove paper jam in door C
40y.xx doors C, G, and staple finisher bin paper jams
Remove paper jam in doors C, G, and staple finisher bin
402.93 staple finisher jams
Remove jammed staples
426.xx‑428.xx doors G, J, H, and finisher bin paper jams
Remove paper jam in doors G, J, H, and finisher bin
Remove paper jam in booklet maker
View product documentation
Was this video helpful?
Yes
No
Preparing your printer
Setting up the printer
Remove the printer from the box
Remove the tape and packaging
Attach covers and cables
Installing the booklet finisher
Turn off the printer
Unpack the booklet finisher
Remove the tape and packaging from the exterior of the finisher
Remove the tape and packaging from the interior of the finisher
Unpack the items from the box
Prepare the printer for the finisher installation
Install the paper transport
Attach the finisher
Attach the exit trays
Turn on the printer
Installing the staple finisher
Turn off the printer
Unpack the staple finisher
Remove pieces of tape and packaging material
Prepare the printer for the unit installation
Attach the staple finisher to the printer
Attach screws to lock in the staple finisher
Insert cables to the printer
Turn on the printer
Installing the 3000‑sheet tray
Remove the 3000‑sheet tray from the box
Set up the mounting bracket of the printer
Attach the 3000‑sheet tray to the printer
Installing the optional 2 x 500‑sheet tray
Turn off the printer
Unplug the power cord
Unpack the optional 2 x 500‑sheet tray
Lift the printer
Lock the tray doors
Plug the connectors
Turn on the printer
Using your printer
Loading paper trays
Load paper in the standard paper tray
Using the multipurpose feeder
Load paper for one‑sided printing ‑ without an optional finisher
Load paper for one‑sided printing ‑ with an optional finisher
Load paper for two‑sided printing ‑ without an optional finisher
Load paper for two‑sided (duplex) printing ‑ with an optional finisher
Replacing supplies
Replacing the toner cartridge
Turn off the printer
Install the toner cartridge
Replacing the photoconductor
Turn off the printer
Install the photoconductor unit
Replacing the waste toner bottle
Turn off the printer
Install the waste toner bottle
Replacing the staple cartridge
Replace the staple cartridge in the staple finisher
Replace the staple cartridge in the staple and hole punch finisher
Replace the staple cartridge in the booklet finisher
Service maintenance
Replacing the rollers in the 2500‑sheet tray
Replace the rollers
Replacing the transfer module, transfer roller, and the exhaust and ozone filters
Replace the transfer module, transfer roller, exhaust filter, and ozone filter
Replacing the pick, feed, and separator rollers
Replace the rollers for trays 1 and 2
Replace the rollers for trays 3 and 4
Replacing the hole punch box
Replace the hole punch box
Replacing the ADF scan pad
Replace the scan pad
Troubleshooting
28y.xx ADF paper jams
Remove paper jam from the ADF
200.xx paper jams
Remove paper jam from the multipurpose feeder
2yy.xx paper jams
Remove paper jam from door C and standard tray
2yy.xx door C and 3000‑sheet tray paper jams
Remove paper jam from 3000‑sheet tray
24y.xx door D paper jams
Remove paper jam from door D
24y.xx door D and 3000‑sheet tray paper jams
Remove paper jam
24y.xx doors C, F, and 3000‑sheet tray paper jams
Remove paper jams in doors C, F, and 3000‑sheet tray
4yy.xx doors G, J, H, and finisher bin paper jams
Remove paper jam in doors G, J, H, and finisher bin
Close doors H and J
Remove paper jam in door C
40y.xx doors C, G, and staple finisher bin paper jams
Remove paper jam in doors C, G, and staple finisher bin
402.93 staple finisher jams
Remove jammed staples
426.xx‑428.xx doors G, J, H, and finisher bin paper jams
Remove paper jam in doors G, J, H, and finisher bin
Remove paper jam in booklet maker
Top