Skip to Content
How-to Videos
How-to Videos
Multifunction Products
Lexmark XS864
Lexmark XS864
Not your product?
Loading player...
24x paper jams (high capacity input tray)
Preparing your printer
Unpacking the printer
Unpack the printer, and remove all packing material
Remove the tape and the internal packaging
Insert the toner cartridge and photoconductor
Using your printer
Loading the 500‑sheet tray
Open the paper tray
Adjust the paper guides
Flex and fan the paper
Load the paper
Close the paper tray
Loading the multipurpose feeder
Load the multipurpose feeder
Loading the dual input trays
Pull out Tray 3
Adjust the paper guides for Tray 3
Flex and fan the paper
Load the paper in Tray 3
Close Tray 3
Pull out Tray 4
Adjust the paper guides for Tray 4
Load the paper in Tray 4
Close Tray 4
Loading the 2000‑sheet high capacity feeder
Pull out the tray
Flex and fan the paper
Load the paper
Close the tray
Loading the ADF
Load the ADF
Loading the scanner glass
Load the scanner glass
Loading specialty media
Load paper in short‑edge orientation
Load paper in long‑edge orientation
Load letterhead paper in the high capacity feeder
Load letterhead paper in the multipurpose feeder
Replacing supplies
Replacing the toner cartridge
Open the front door
Remove the toner cartridge
Unpack the toner cartridge
Insert the toner cartridge
Return the used toner cartridge to Lexmark
Replacing the photoconductor
Open the front door, the multipurpose feeder, and Side Door A
Remove the photoconductor
Unpack the photoconductor
Remove the packaging
Insert the photoconductor
Close the doors
Return the used photoconductor to Lexmark
Replacing the staple cartridge
Open the finisher door
Remove the staple cartridge carrier
Remove the staple cartridge
Insert the staple cartridge
Insert the staple cartridge carrier
Remove the staple cartridge stacker
Remove the empty staple cartridge
Insert the new staple cartridge
Insert the staple cartridge stacker
Close the finisher door
Service maintenance
Unpacking the maintenance kit
Unpack the maintenance kit
Replacing the transfer roller
Open the multipurpose feeder, and then open Side Door A
Remove the transfer roller
Remove the transfer roller from the bag
Insert the transfer roller
Close the side doors
Replacing the fuser
Open the multipurpose feeder, and then open Side Door A
Remove the fuser
Remove the fuser from the bag
Insert the fuser, and then make sure the thumbscrews are tight
Close the side doors
Replacing the pick rollers
Remove the pick rollers from the bag
Pull out all of the trays
If you have a high capacity dual‑input tray, remove both trays
Remove the pick rollers
Install the pick rollers
Remove the pick rollers (tray 4)
Install the pick rollers (tray 4)
Close the high capacity dual‑input trays
Insert and close the standard trays
Replacing the pick rollers (high capacity feeder)
Open the high capacity feeder
Remove the pick rollers
Insert the pick rollers
Close the high capacity feeder
Cleaning the scanner glass
Clean the scanner glass
Troubleshooting
200–202 paper jams
Open Side Door A
Remove the jammed paper
Close Side Door A
203 paper jam
Open Side Door A
Open Door E
Remove the jammed paper
Close the doors
230 paper jam
Open Door D
Remove the jammed paper
Close Door D
Open Side Door A
Open Door E
Remove the jammed paper from Door E
Close the doors
231 paper jam
Open Door D
Remove the jammed paper
Close Door D
Open Door A
Remove the jammed paper from Door A
Close Door A
24x paper jams (Trays 1–2, Tray 3 of the dual input trays)
If the printer has a high capacity input tray, then slide it out to access Doors B and C
Open Door B
Remove the jammed paper
Open Door C
Remove the jammed paper from Door C
If the printer has a high capacity input tray, then slide it in
24x paper jams (Tray 4 of the dual input trays)
If the printer has a high capacity input tray, then slide it out to access Doors B and C
Open Door C
Remove the jammed paper
If the printer has a high‑capacity input tray, then slide it in
Pull out Trays 1 and 2
Remove the jammed paper
Pull out Tray 4
Remove the jammed paper
Insert Tray 4
Insert Trays 1 and 2
24x paper jams (multipurpose feeder)
Remove the jammed paper
Flex and fan the paper
Load the paper
24x paper jams (high capacity input tray)
Slide out the high‑capacity input tray
Open the cover, and then remove the jammed paper
Slide in the high‑capacity input tray
Open the tray, and then remove the jammed paper
280–281 paper jams
Open Side Door A
Remove the jammed paper
Close Side Door A
Open Door F, and then remove the jammed paper
282 paper jam
Open Door F, and then remove the jammed paper
283, 285–286 paper jams
Remove the jammed paper
284, 286–287 paper jams
Open Door F, and then remove the jammed paper
Open Door G
Remove the jammed paper from Area G1
Remove the jammed paper from Area G2
Remove the jammed paper from Area G4
Remove the jammed paper from Area G7
Remove the jammed paper from Area G8/G9
Slide in G9
Close the finisher door
Remove the jammed paper
289 staple error
Open Door G
Remove the staple cartridge
Remove the jammed staple
Insert the staple cartridge
293 paper jam
Open the ADF cover
Remove the jammed paper from the ADF
Open the top cover, and then remove the jammed paper
View product documentation
Was this video helpful?
Yes
No
Preparing your printer
Unpacking the printer
Unpack the printer, and remove all packing material
Remove the tape and the internal packaging
Insert the toner cartridge and photoconductor
Using your printer
Loading the 500‑sheet tray
Open the paper tray
Adjust the paper guides
Flex and fan the paper
Load the paper
Close the paper tray
Loading the multipurpose feeder
Load the multipurpose feeder
Loading the dual input trays
Pull out Tray 3
Adjust the paper guides for Tray 3
Flex and fan the paper
Load the paper in Tray 3
Close Tray 3
Pull out Tray 4
Adjust the paper guides for Tray 4
Load the paper in Tray 4
Close Tray 4
Loading the 2000‑sheet high capacity feeder
Pull out the tray
Flex and fan the paper
Load the paper
Close the tray
Loading the ADF
Load the ADF
Loading the scanner glass
Load the scanner glass
Loading specialty media
Load paper in short‑edge orientation
Load paper in long‑edge orientation
Load letterhead paper in the high capacity feeder
Load letterhead paper in the multipurpose feeder
Replacing supplies
Replacing the toner cartridge
Open the front door
Remove the toner cartridge
Unpack the toner cartridge
Insert the toner cartridge
Return the used toner cartridge to Lexmark
Replacing the photoconductor
Open the front door, the multipurpose feeder, and Side Door A
Remove the photoconductor
Unpack the photoconductor
Remove the packaging
Insert the photoconductor
Close the doors
Return the used photoconductor to Lexmark
Replacing the staple cartridge
Open the finisher door
Remove the staple cartridge carrier
Remove the staple cartridge
Insert the staple cartridge
Insert the staple cartridge carrier
Remove the staple cartridge stacker
Remove the empty staple cartridge
Insert the new staple cartridge
Insert the staple cartridge stacker
Close the finisher door
Service maintenance
Unpacking the maintenance kit
Unpack the maintenance kit
Replacing the transfer roller
Open the multipurpose feeder, and then open Side Door A
Remove the transfer roller
Remove the transfer roller from the bag
Insert the transfer roller
Close the side doors
Replacing the fuser
Open the multipurpose feeder, and then open Side Door A
Remove the fuser
Remove the fuser from the bag
Insert the fuser, and then make sure the thumbscrews are tight
Close the side doors
Replacing the pick rollers
Remove the pick rollers from the bag
Pull out all of the trays
If you have a high capacity dual‑input tray, remove both trays
Remove the pick rollers
Install the pick rollers
Remove the pick rollers (tray 4)
Install the pick rollers (tray 4)
Close the high capacity dual‑input trays
Insert and close the standard trays
Replacing the pick rollers (high capacity feeder)
Open the high capacity feeder
Remove the pick rollers
Insert the pick rollers
Close the high capacity feeder
Cleaning the scanner glass
Clean the scanner glass
Troubleshooting
200–202 paper jams
Open Side Door A
Remove the jammed paper
Close Side Door A
203 paper jam
Open Side Door A
Open Door E
Remove the jammed paper
Close the doors
230 paper jam
Open Door D
Remove the jammed paper
Close Door D
Open Side Door A
Open Door E
Remove the jammed paper from Door E
Close the doors
231 paper jam
Open Door D
Remove the jammed paper
Close Door D
Open Door A
Remove the jammed paper from Door A
Close Door A
24x paper jams (Trays 1–2, Tray 3 of the dual input trays)
If the printer has a high capacity input tray, then slide it out to access Doors B and C
Open Door B
Remove the jammed paper
Open Door C
Remove the jammed paper from Door C
If the printer has a high capacity input tray, then slide it in
24x paper jams (Tray 4 of the dual input trays)
If the printer has a high capacity input tray, then slide it out to access Doors B and C
Open Door C
Remove the jammed paper
If the printer has a high‑capacity input tray, then slide it in
Pull out Trays 1 and 2
Remove the jammed paper
Pull out Tray 4
Remove the jammed paper
Insert Tray 4
Insert Trays 1 and 2
24x paper jams (multipurpose feeder)
Remove the jammed paper
Flex and fan the paper
Load the paper
24x paper jams (high capacity input tray)
Slide out the high‑capacity input tray
Open the cover, and then remove the jammed paper
Slide in the high‑capacity input tray
Open the tray, and then remove the jammed paper
280–281 paper jams
Open Side Door A
Remove the jammed paper
Close Side Door A
Open Door F, and then remove the jammed paper
282 paper jam
Open Door F, and then remove the jammed paper
283, 285–286 paper jams
Remove the jammed paper
284, 286–287 paper jams
Open Door F, and then remove the jammed paper
Open Door G
Remove the jammed paper from Area G1
Remove the jammed paper from Area G2
Remove the jammed paper from Area G4
Remove the jammed paper from Area G7
Remove the jammed paper from Area G8/G9
Slide in G9
Close the finisher door
Remove the jammed paper
289 staple error
Open Door G
Remove the staple cartridge
Remove the jammed staple
Insert the staple cartridge
293 paper jam
Open the ADF cover
Remove the jammed paper from the ADF
Open the top cover, and then remove the jammed paper
Top