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How-to Videos
Multifunction Products
Lexmark XS955
Lexmark XS955
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201–202 paper jams
Preparing your printer
Unpacking the printer
Remove the printer and all packaging material
Roll the printer from the pallet
Remove the tape from the printer
Remove all internal packaging, insert the toner cartridges, and adjust the stabilizing pads
Connect the cables and power on the printer
Installing the high-capacity feeder (HCF)
Power off the printer
Remove the high‑capacity feeder from the box
Remove the tape and internal packaging
Attach the high‑capacity feeder docking bracket
Attach the high‑capacity feeder to the printer
Power up the printer
Load the high‑capacity feeder
Installing a standard finisher (punch, stapler, booklet)
Power off the printer
Unpack the standard finisher and remove all packaging material
Roll the standard finisher from the pallet
Remove the tape, internal packaging, and clamps
Unpack the accessories from their separate boxes
Install the standard finisher bridge unit accessory
Attach the support brackets
Attach the standard finisher bin trays
Attach the side cover and load the staples unit
Attach the standard finisher power connections
Installing a standard finisher (punch, stapler)
Power off the printer
Unpack the standard finisher and remove all packaging material
Roll the standard finisher from the pallet
Remove the tape, internal packaging, and clamps
Unpack the accessories from their separate boxes
Install the standard finisher bridge unit accessory
Attach the support brackets
Attach the standard finisher bin trays
Attach the side cover and load the staples unit
Attach the standard finisher power connections
Using your printer
Loading the standard or optional 520-sheet tray
Open the tray and adjust the paper guides for width and length
Flex the sheets of paper back and forth to loosen them
Load the paper for long edge printing
Load the paper for short edge printing
Loading the optional 850‑ and 1,150‑sheet trays
Adjust the length guide and load the paper
Loading the multipurpose feeder
Open the multipurpose feeder and load the print media
Flex and load envelopes
Loading the 2,000‑sheet high-capacity feeder
Open the tray and adjust the paper guides for width and length
Flex the sheets of paper back and forth to loosen them
Load the high‑capacity feeder
Using the automatic document feeder (ADF)
Load paper into the automatic document feeder
Replacing supplies
Replacing the toner cartridge
Open the front door
Remove the toner cartridge
Unpack the new toner cartridge
Insert the new toner cartridge
Recycle the used toner cartridge
Replacing the photoconductor unit
Unpack and insert a new photoconductor unit
Recycle a used photoconductor unit
Replacing the staple cartridge
Remove the empty staple cartridge
Replace and insert the new staple cartridge
Replacing the waste toner bottle
Power off the printer
Open the front door
Remove the used waste toner bottle
Insert the new waste toner bottle until it clicks into place
Close the front door
Service maintenance
Servicing paper pick rollers for standard trays
Remove the appropriate media trays
Remove the pick rollers from the shafts
Insert the new pick rollers onto the shafts
Insert the media trays
Servicing paper pick rollers for tandem trays
Remove the media trays and open the tandem trays
Remove the pick rollers
Insert the pick rollers
Close the tandem trays and insert the media trays
Servicing paper pick rollers for high-capacity feeders
Remove the pick rollers for a high‑capacity feeder
Insert the pick rollers for a high‑capacity feeder
Servicing the fuser
Power off the printer
Remove the fuser assembly
Insert the new fuser assembly
Power on the printer
Servicing transfer rolls
Power off the printer
Remove the transfer roller
Insert the new transfer roller
Power on the printer
Maintaining the transfer belt cleaner
Power off the printer
Remove the transfer belt cleaner
Insert the transfer belt cleaner
Cleaning the printhead
Clean and maintain the printhead
Maintaining the suction filter
Open the left duplex door and remove the suction filter
Insert the suction filter and close the left duplex door
Servicing the automatic document feeder (ADF)
Remove the locking clip and pick rollers
Insert the new pick rollers and replace the locking clip
Servicing the separator pads for the ADF
Insert the new separator pad and secure the locking clip
Troubleshooting
201–202 paper jams
Remove jams from the exit bin
Remove jams from the fuser
203 paper jams
Remove jams from the exit bin
Remove jams behind door D
230 paper jams
Remove jams behind door B
231 paper jams
Remove jams from behind door A
24x paper jams
Remove jams in Tray 1
Remove jams from one of the optional standard trays (Trays 2–4)
Check for jams in the tray indicated on the printer display
Remove jams from Tray 3 of the tandem tray module (TTM)
Remove jams from Tray 4 of the tandem tray module (TTM)
Remove jams from Tray 5 (high‑capacity feeder)
250 paper jams
Remove jams from the multipurpose feeder
281 paper jams
Remove jams in door A
Remove jams in cover F (paper transport)
4yy.xx paper jams
Remove jams in door G (finisher)
Remove jams in door H
455 staple jams
Remove the staple cartridge holder
Remove jammed or loose staples
Push the staple cartridge holder into the stapler unit
28y.xx (adf) jams
Remove jammed paper from the automatic document feeder
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Preparing your printer
Unpacking the printer
Remove the printer and all packaging material
Roll the printer from the pallet
Remove the tape from the printer
Remove all internal packaging, insert the toner cartridges, and adjust the stabilizing pads
Connect the cables and power on the printer
Installing the high-capacity feeder (HCF)
Power off the printer
Remove the high‑capacity feeder from the box
Remove the tape and internal packaging
Attach the high‑capacity feeder docking bracket
Attach the high‑capacity feeder to the printer
Power up the printer
Load the high‑capacity feeder
Installing a standard finisher (punch, stapler, booklet)
Power off the printer
Unpack the standard finisher and remove all packaging material
Roll the standard finisher from the pallet
Remove the tape, internal packaging, and clamps
Unpack the accessories from their separate boxes
Install the standard finisher bridge unit accessory
Attach the support brackets
Attach the standard finisher bin trays
Attach the side cover and load the staples unit
Attach the standard finisher power connections
Installing a standard finisher (punch, stapler)
Power off the printer
Unpack the standard finisher and remove all packaging material
Roll the standard finisher from the pallet
Remove the tape, internal packaging, and clamps
Unpack the accessories from their separate boxes
Install the standard finisher bridge unit accessory
Attach the support brackets
Attach the standard finisher bin trays
Attach the side cover and load the staples unit
Attach the standard finisher power connections
Using your printer
Loading the standard or optional 520-sheet tray
Open the tray and adjust the paper guides for width and length
Flex the sheets of paper back and forth to loosen them
Load the paper for long edge printing
Load the paper for short edge printing
Loading the optional 850‑ and 1,150‑sheet trays
Adjust the length guide and load the paper
Loading the multipurpose feeder
Open the multipurpose feeder and load the print media
Flex and load envelopes
Loading the 2,000‑sheet high-capacity feeder
Open the tray and adjust the paper guides for width and length
Flex the sheets of paper back and forth to loosen them
Load the high‑capacity feeder
Using the automatic document feeder (ADF)
Load paper into the automatic document feeder
Replacing supplies
Replacing the toner cartridge
Open the front door
Remove the toner cartridge
Unpack the new toner cartridge
Insert the new toner cartridge
Recycle the used toner cartridge
Replacing the photoconductor unit
Unpack and insert a new photoconductor unit
Recycle a used photoconductor unit
Replacing the staple cartridge
Remove the empty staple cartridge
Replace and insert the new staple cartridge
Replacing the waste toner bottle
Power off the printer
Open the front door
Remove the used waste toner bottle
Insert the new waste toner bottle until it clicks into place
Close the front door
Service maintenance
Servicing paper pick rollers for standard trays
Remove the appropriate media trays
Remove the pick rollers from the shafts
Insert the new pick rollers onto the shafts
Insert the media trays
Servicing paper pick rollers for tandem trays
Remove the media trays and open the tandem trays
Remove the pick rollers
Insert the pick rollers
Close the tandem trays and insert the media trays
Servicing paper pick rollers for high-capacity feeders
Remove the pick rollers for a high‑capacity feeder
Insert the pick rollers for a high‑capacity feeder
Servicing the fuser
Power off the printer
Remove the fuser assembly
Insert the new fuser assembly
Power on the printer
Servicing transfer rolls
Power off the printer
Remove the transfer roller
Insert the new transfer roller
Power on the printer
Maintaining the transfer belt cleaner
Power off the printer
Remove the transfer belt cleaner
Insert the transfer belt cleaner
Cleaning the printhead
Clean and maintain the printhead
Maintaining the suction filter
Open the left duplex door and remove the suction filter
Insert the suction filter and close the left duplex door
Servicing the automatic document feeder (ADF)
Remove the locking clip and pick rollers
Insert the new pick rollers and replace the locking clip
Servicing the separator pads for the ADF
Insert the new separator pad and secure the locking clip
Troubleshooting
201–202 paper jams
Remove jams from the exit bin
Remove jams from the fuser
203 paper jams
Remove jams from the exit bin
Remove jams behind door D
230 paper jams
Remove jams behind door B
231 paper jams
Remove jams from behind door A
24x paper jams
Remove jams in Tray 1
Remove jams from one of the optional standard trays (Trays 2–4)
Check for jams in the tray indicated on the printer display
Remove jams from Tray 3 of the tandem tray module (TTM)
Remove jams from Tray 4 of the tandem tray module (TTM)
Remove jams from Tray 5 (high‑capacity feeder)
250 paper jams
Remove jams from the multipurpose feeder
281 paper jams
Remove jams in door A
Remove jams in cover F (paper transport)
4yy.xx paper jams
Remove jams in door G (finisher)
Remove jams in door H
455 staple jams
Remove the staple cartridge holder
Remove jammed or loose staples
Push the staple cartridge holder into the stapler unit
28y.xx (adf) jams
Remove jammed paper from the automatic document feeder
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