Logs Gzip | Important Items: - When possible, be sure to reproduce the problem first and then save the Logs Gzip immediately afterwards to ensure the relevant problem logs are collected.
- Do NOT power off the device before collecting logs. Powering off the device will erase the contents of certain important logs needed in solving the issue.
- For 900 errors that restart the device, please grab the Logs Gzip after the reboot is complete.
- This is a compressed file which contains all the logs from the printer's SE page. This also contains fwdebug for the last three (3) 900 errors as long as auto reboot is enabled.
| Open printer's Web interface. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se Press Enter.
Select Logs Gzip Compressed to download the file. Save the file; e.g., logs.tar.gz. Refer to KB article FA958 for more details on Logs Gzip; i.e., supported printers, collection, and special considerations.
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Note: The logs below are only required when a Logs Gzip is unavailable. This document contains all the printer settings and running firmware code. |
Menu Settings Page | This document contains all the printer settings and running firmware code. | Using the printer Control Panel – On the printer, press Menu >Reports > Menu Settings Page. Using the Embedded Web Server (EWS) – Access the printer's EWS, go to Reports > Device Settings. Copy and paste the displayed information to a notepad or text editor.
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History information | It contains the history of printer errors and secondary crash codes, which is helpful for diagnosis. Note: This is just the equivalent of the Event Logs that can be found from the SE web page. | 1. Open printer's Web interface. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se Press Enter.
Select History Information. Copy and Save the file.
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