Network Connectivity escalation requirements

Before proceeding, make sure to fill out the xref_escalation-template-topic_xref.

Gather the primary requirement for Network Connectivity‑related issues.

Requirement and RelevanceHow to Obtain

Network connection type

Info used for simulation and analysis.

  • Ethernet
  • Wireless

Network Setup Page

It contains a summary of network related settings on the printer.

On the printer, press Menu >Reports > Network Setup Page

Menu Settings Page

This document contains all the printer settings and running firmware code.

On the printer, press Menu > Reports > Menu Settings Page; or this article for more information.

Printer Error codes and secondary error codes

Info used for simulation and analysis.

End user provided

Transmission Logs

This log is applicable for scan to E-mail or scan to FTP issues which indicates the errors.

Note:  This applies to scan to E-mail or FTP issues only.

On the printer, press Menu >Settings >Email Settings > Transmission Log,then set it to print log.

Network Trace

Captures all the network traffic on the printer and provides detailed information for network analysis.

Note:  This is optional. For wired devices only.

Click here for more information on how to perform a network trace.

Select a topic from the list to view additional requirements specific to your issue.

  • xref_image-quick-escalation-requirements-topic_xref

LEGACY ID: FA871
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