Information Required to Escalate 900.xx Issues

Menu Settings page

This document contains all the printer settings and running firmware code.

On the printer, press Menu > Reports > Menu Settings Page; or

for more information.

Logs Gzip

Note:

Applies to all Network-connected MFPs

This is a compressed file which contains all the logs from the printer's SE page.

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for more details (e.g., supported printers, special considerations).

1. Open printer's Web interface.

To do this:

a. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. b. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/sec. Press Enter.

2. Select Logs Gzip Compressed to download the file.

3. Save the file.

History Information Log

Important!

This log is NOT required if Logs Gzip is provided.

It contains the history of printer errors and secondary crash codes, which is helpful for diagnosis.

Note:

This is just the equivalent of the Event Logs that can be found from the SE web page.

1. Open printer's Web interface.

To do this:

a. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. b. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se c. Press Enter.

2. Select History Information.

3. Save the file.

Note:

This option applies to all Network-connected MFPs.

Manual collection method:

1. Turn OFF the printer.



2. Press and hold 2 and 6.



3. Turn ON the printer.



4. Release the buttons after ten seconds



5. From the Config Menu, Select Reports and select Print Log

Note:

The instruction above is just an example and might vary from one printer model to the other when accessing Config Menu.