Unix and Linux Print and Driver primary escalation requirements

Before proceeding, make sure to fill out the xref_escalation-template-topic_xref.

Gather the primary requirement for Unix and Linux Print and Driver‑related issues.

Requirement and RelevanceHow to Obtain

Provide the UNIX / Linux OS Version and Flavor

Info is used for simulation and analysis.

Type uname -srv at a terminal on the UNIX machine.

How is the printer attached?

Info is used for simulation and analysis.

  • Ethernet
  • Wireless
  • USB
  • Other

What datastream is being used?

Info is used for simulation and analysis.

  • PCL
  • PostScript
  • Other

Driver Type

Info is used for simulation and analysis.

  • OS provided System driver
  • Lexprint driver
  • Lexprt driver
  • Colon files

Driver Version

Info is used for simulation and analysis.

Type lexprint -version or lexprt -version at a terminal on the UNIX machine. See Additional Information.

Print samples showing failure and correct print

Info is used for simulation and analysis.

Note:  Gather for print quality-related issues.

End user provided

Customer's printing environment variables?

Info is used for simulation and analysis.

Type Set>env.list at a terminal on the UNIX machine.

Provide spoolfiles/PRN files/ Original Document File

Info is used for simulation and analysis.

Check xref_HO3932_xref for instructions.

Menu Settings page

This document contains all the printer settings and running firmware codes.

On the printer, press Menu > Reports > Menu Settings Page.

Additional information

Obtaining the driver version being used in Unix & Linux systems

For pre-compiled archives (.deb & .rpm) or tar files (.tar.z extn.), check the PPD file located (copied after creating a print queue) in /etc/cups/ppd folder. Open the PPD file in text and look for "File version", which will show the driver version of that queue.

Select a topic from the list to view additional requirements specific to your issue.

  • xref_image-quick-escalation-requirements-topic_xref

LEGACY ID: FA890

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