Power off the printer.
Unplug the printer's power cord from the wall.
Access the printer's system board:
Open the lower and upper front covers.
Open the left side cover.
NOTE:
You can remove the left side cover if needed. To do this, open the left side cover as far back as it will go and carefully remove the cover by pulling towards the back. Do NOT force the cover if it does not yi eld easily.
Using a screwdriver, loosen the six screws holding the metal system board cover in place.
NOTE:
Do not remove the screws. This will reduce the chances of a screw getting lost.
Slide the system board cover forward and remove the cover.
You will see many small wire cables on the system board. Look for a two-wire cable (one white wire, one black wire) going into a dark-blue plug/connector labeled
CART. (See the images below.) This cable controls the operation of the toner cartridge. The blue connector may be loose.
Carefully push in on the blue connector and make sure the connector is fully plugged in.
Reinstall the system board cover and tighten the screws holding the system board cover in place.
Place the left side cover back on and close the upper and lower front covers.
Plug the printer power cord back in and power the printer on.
If the printer comes up to the
Ready status, try printing again.
If the
Defective Cartridge error persists, the blue connector or its wires may be damaged. The printer will require service before this problem can be fixed. Please contact a local se rvicer or Lexmark Technical Support for more information.