Disabled NetBIOS Prevents Successful Scan to Network: Required Ports for Scan to Network Solution

What You Will See

When configuring a network share folder for use with the Scan to Network embedded solution, you are able to successfully share the folder. However, when you initiate a scan from the MFP, the server or client fails to receive the image.

What is Known

• - Lexmark uses SMB (Server Message Block) to create the shared folder with appropriate permissions.
• - This SMB implementation uses the NetBIOS session service over (TCP) port 139.
• - Windows 2000 and above might not have NetBIOS or NetBT* enabled in modern-day network environments, which lack legacy machines – such as Windows NT or Windows 9x.

Other ports utilized by Scan-to-Network

In addition to port 139, verify that these additional ports are not be blocked by the firewall for your router, operating system, or third-party software application.

• -Port 137
• -Port 138
• -Port 9100
• -Port 9400

Possible Resolution

Turn'ON' NetBIOS over TCP. The following steps only apply ifyou have created the shared destination folder and verified that it is functional.

To do this in Windows XP, Windows Server 2003, and Windows 2000:

1. Log on to the target computer with administrative rights.



2. Navigate to the 'Network Connections' icon and double-click on it. Example path: Start > Control Panel.



3. Or,right-click on 'My Network Places', and click on Properties.



4. Right-click on the active 'Local Area Connection' icon that you wish to configure, and then select Properties.



5. Locate and double-click on Internet Protocol (TCP/IP).



6. Click on the Advanced button.



7. Click on the WINS tab.



8. Select the Default option from the NetBIOS Setting area, or Use NetBIOS setting from the DHCP server.



9. Click on OK multiple time to exit the remaining open windows.

To do this in Microsoft Windows Vista:

1. On the desktop, right-click Network, and then click Properties.



2. Under Tasks, click Manage network connections.



3. Right-click Local Area Connection, and then click Properties.



4. In the "This connection uses the following items" list, double-click Internet Protocol Version 4 (TCP/IPv4)

   .



5. Click Advanced, and then click the WINS tab.



6. Click Use NetBIOS setting from the DHCP server, and then click OK three times.

To do this in Microsoft Windows 7:

1. Click Start, and then click Control Panel.



2. Under Network and Internet, click View network status and tasks.



3. Click Change adapter settings.



4. Right-click Local Area Connection, and then click Properties.



5. In the "This connection uses the following items" list, double-click Internet Protocol Version 4 (TCP/IPv4).



6. Click Advanced, and then click the WINS tab.



7. Click Use NetBIOS setting from the DHCP server, and then click OK three times.

Windows XP Illustration

Contacting Lexmark

If you need additional assistance, please contactLexmark Technical Support.
NOTE: When calling for support, you will need the machine/model type and serial number (SN) of your printer.

Please call from near the computer and printer, in case the technician on the phone asks you to perform a task on one of these devices.

LEGACY ID: SO4635

Notes:

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