Fax Cover page not sent when Sending a Driver-initiated Fax from specific Adobe applications

Overview

Fax recipient never receives a fax cover page.

Environment

Operating SystemsDriver versionApplicationOther

All 32 and 64-bit Microsoft™ Operating Systems

Any PostScript driver versions

Adobe products

First observed with Adobe Acrobat Reader 9.1.0 and Acrobat Professional 8.1.7

The Fax card option is installed and the Driver Fax is enabled.

Solution

Fix

  1. Go to Printing Preferences.

  2. Select Other Options.

  3. Select More Options.

  4. Select Postscript.

  5. Select Disable Postscript Passthrough option.

  6. Click OK.

  7. Click Apply.

Windows 64-bit Operating Systems

  1. Click on the FAX tab within Preferences (Printing Preferences).

  2. Turn off Always display settings prior to faxing.

  3. Click Ok.

Explanation and related article

Refer to “xref_enable-or-disable-the-postscript-driver-topic_xref” for more information on this issue.

LEGACY ID: SO5070
Was this article helpful?
Top