Fax error codes and recommendations

Overview

A fax error code may provide the necessary information to resolve a fax issue.

Where to begin

  1. Obtain the Transmission Log and the Fax Call Log, which will often display an additional fax error code that identifies the reason for a failed fax.

    See this article for information on how to view or print the fax call log, or see this article for information on how to enable fax logs.

    Note:  Many of these errors are associated with poor phone line conditions. Attenuation (signal loss) or excessive noise (interference) in the phone line are primary culprits for fax failures.

    Before you contact technical support, it is recommended that you contact your phone service provider to have the phone line tested. If available, connect a standard phone to the same fax line and perform your own preliminary quality test.

  2. Print your fax settings via Menus > Reports > Menu Settings Page.

    Note:  You may also view these settings from your printer's Embedded Web Server (EWS) under Reports > Device Settings > Analog Fax Settings. See this article to view steps to access printer's EWS.

  3. Further identify the fax problem.

    Fax behavior observationsThen... And...
    Complete failure to send or receive faxesSee this article for general fax troubleshooting suggestions related to fax setup and phone line quality or phone line conditions...Use your printed menus setting page and the MFP's User's Guide for additional suggestions.
    No fax reception issues, but fax-send failures

    1. See this article for preliminary diagnosis.

    2. Identify the fax error code.

    		Select your fax error code from the list below and follow the suggestions in the Error code suggestion chart.
    No fax send issues, but fax-reception failures

    1. See this article for preliminary diagnosis.

    2. Identify the fax error code.

    		Select your fax error code from the list below and follow the suggestions in the Error code suggestion chart.

How to use this document

  1. Select the fax error code or code range below.

  2. Perform any resolution suggestions.

  3. If unable to find a resolution, contact Lexmark Technical Support.

Fax error codes

Select the error code as seen on your Transmission log or Fax Call Log.

Note:  An XX is any number within an error code range; e.g., E-713.

Help articles referenced in the chart

Fax SettingArticle
Max Speed adjustments

Click here.

Modulation SettingsContact Lexmark Technical Support
Rings To Answer

See User's Guide, or perform the following:

  1. Type the printer's IP address in the address field of your Web browser; e.g., http://mfp_ip_address.

  2. Click Settings > Fax Settings > Analog Fax Setup.

  3. Scroll down to Fax Receive Settings.

  4. Next to Rings to Answer, enter the number 1*.

  5. Click Submit.

  6. Continue to test until you can identify a possible conflict.

Redial Attempts

Click here.

Memory Use

Click here.

Behind a PABX

Click here.

Enable Auto Convert Color Faxes to Mono Faxes

Click here.

Resolution AdjustmentSee the User's Guide, or change this setting from the control panel before initiating the fax.

Notes:

  • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu, or print a Network Setup page to locate the IP address under the TCP/IP heading.
  • *You may not have a choice to reduce this number because of extension phones or other devices on the same line as the printer. In this case, temporarily disconnect these devices and test again.

"Fax Error" code suggestion chart

Error codeError code definitionSuggestions
E-000No error occurred during fax transmission.Not applicable
200 Related Errors
E-200Error occurred when transmitting training.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
300 Related Errors
E-3XXError occurred when receiving image data.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Receive settings.

Note:  Max Speed adjustment instructions for Receive and Send are identical; however, these settings are found in two different locations.

400 Related Errors
E-4XXError occurred when sending image data.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
500 Related Errors
E-5XXReceived unknown response from remote fax device.Contact Lexmark Technical Support for suggestions if this message inhibits successful fax transmission.
600 Related Errors
6XXError occurred when receiving a frame.

Check line quality.

700 Related Errors
7XXError occurred when sending a frame.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
800 - 80E Related Errors
800Received EOT unexpectedly from the modem in V34 mode.
  • If error persists, disable .V34 modulation scheme.
802Too many timeouts occurred during ECM reception.

Contact Lexmark Technical Support.

803Fax was canceled by user.Not applicable
804Unexpectedly received disconnect command from remote end.
  • Check line quality.
  • Remote device could be requesting an unsupported feature.
805Remote fax device failed to respond to the DCS command.
  • Remote device could be malfunctioning.
808T1 Timeout occurred when trying to establish a connection with remote fax device.Contact Lexmark Technical Support for assistance.
809T2 Timeout occurred due to loss of command/response synchronization.Contact Lexmark Technical Support for assistance.
80AT5 Timeout occurred when transmitting image data to remote fax device.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
80BToo many errors when transmitting image in ECM mode.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
80CRemote device failed to respond to the ‘CTC’ command.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
80DReceived too many requests from remote end to repeat the previous command sent.
  • Check line quality.
  • Check whether line conditions on remote end will facilitate a good connection.
80EFunctional limitation – Remote fax device does not support G3 receive capability.Not applicable

811 - 88A Related Errors continued...

811Failed to detect a fax device at the remote end.
  • Verify MFP is answering to fax call and not a voice call.
  • Decrease value of ‘Rings To Answer’ setting.
812No more data rates available in V34 modulation scheme.
813Timeout occurred after waiting too long to receive a good frame.Contact Lexmark Technical Support for assistance.
814Tried too many times at selected speed using V34 modulation scheme.
815Fax transmission was interrupted due to power failure.
  • Check MFP hardware if error persists.
818Fax transmission failed due to insufficient memory to store scanned image.
  • Adjust ‘Memory Use’ setting to allocate more memory for send jobs.
819Fax transmission failed due to insufficient memory to store received image.
  • Adjust ‘Memory Use’ setting to allocate more memory for receive jobs.
81AA timeout occurred during transmission of a page in ECM mode.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
81BLine too longRescan and transmit again.
880Failure to transmit training successfully in V17, V29, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
881Failure to transmit training successfully in V33, V29, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
882Failure to transmit training successfully in V17, V29 modulation schemes.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
883Failure to transmit training successfully in V17, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
884Failure to transmit training successfully in V29, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send Settings.
885Failure to transmit training successfully in V17 modulation scheme.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
886Failure to transmit training successfully in V29 modulation scheme.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
887Failure to transmit training successfully in V27 modulation scheme.
  • Check line quality.
  • Select a lower ‘Max Speed’ value under Fax Send settings.
888Failure to transmit training successfully at 2400 bps in V27 modulation scheme.
  • Check line quality.
  • Contact Lexmark Technical Support for assistance.
889Failed to connect at minimum speed supported by MFP.
  • Incompatible connection.
88AFailed to connect using V34 modulation scheme.
  • Check line quality.
  • Adjust to a lower modulation scheme.
900 Related Errors
901No fax tones detected from remote end.
  • Verify that destination number is correct.
  • Verify whether remote fax device is enabled to receive incoming faxes.
902No dial tone detected.
  • Check by enabling ‘Behind a PABX’ setting.
  • Check phone line.
  • Check MFP modem hardware.
903Busy tone detected.
904Hardware error detected.Check/replace MFP hardware if error persists.
905A timeout occurred after dialing number and waiting for response.
906Fax send was cancelled by user.Not applicable
907Modem detected a digital line connection.Verify MFP is connected to an analog phone line.
908Phone line was disconnected.Restore phone line connection.
A0 Related Errors
A00Received request for unsupported function from remote fax device. Not applicable
A01Received request for unsupported image width from remote fax device.Select a smaller page width.
A02Received request for unsupported image resolution from remote fax device.Select a lower resolution.
A03Received request for unsupported compression type from remote fax device.Send – Enable Auto Convert Color Faxes to Mono Faxes. Receive – Enable Color Fax Receive.
A04Received request for unsupported image length from remote fax device.Select a shorter page size.
F00Unknown error occurred.Not applicable

LEGACY ID: SO6393
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