Step 1 Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: - Make sure that the settings match the paper loaded in the tray.
- You can also change the settings on the printer control panel.
Resend the print job.
Do horizontal white lines still appear on prints? | Go to step 2. | The problem is solved. |
Step 2 Load the specified tray or feeder with the recommended paper type. Resend the print job.
Do horizontal white lines still appear on prints? | Go to step 3. | The problem is solved. |
Step 3 Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. Resend the print job.
Do horizontal white lines still appear on prints? | Go to step 4. | The problem is solved. |
Step 4 Replace the imaging unit or imaging kit, and then resend the print job. Do horizontal white lines still appear on prints? | Contact customer support. | The problem is solved. |