Step 1 Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: - Make sure that the setting matches the paper loaded.
- You can also change the setting on the printer control panel. Navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type Print the document.
Does toner easily rub off? | Go to step 2. | The problem is solved. |
Step 2 Check if the paper weight is supported. Note: If paper weight is not supported, then load a supported one. Print the document.
Does toner easily rub off? | Go to step 3. | The problem is solved. |
Step 3 Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Does toner easily rub off? | Contact customer support. | The problem is solved. |