Step 1 Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: - Make sure that the settings match the paper loaded in the tray.
- You can also change the settings on the printer control panel.
Print the document.
Do vertical dark lines or streaks still appear on prints? | Go to step 2. | The problem is solved. |
Step 2 Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document.
Do vertical dark lines or streaks still appear on prints? | Go to step 3. | The problem is solved. |
Step 3 Inspect the test pages to determine which color is affected. Remove, and then reinstall the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. Print the document.
Do vertical dark lines or streaks still appear on prints? | Go to step 4. | The problem is solved. |
Step 4 Clean the printhead lens. Print the document.
Do vertical dark lines or streaks still appear on prints? | Go to step 5. | The problem is solved. |
Step 5 Inspect the test pages to determine which color is affected. Replace the photoconductor unit. Print the document.
Do vertical dark lines or streaks still appear on prints? | Contact customer support. | The problem is solved. |