Step 1 Turn off the printer, wait for 10 seconds, and then turn on the printer. Decrease toner darkness. From the control panel, navigate to: Settings > Print > Quality > Toner Darkness Print the document.
Does gray background appear on prints? | Go to step 2. | The problem is solved. |
Step 2 Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Does gray background appear on prints? | Go to step 3. | The problem is solved. |
Step 3 Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: - Make sure that the setting matches the paper loaded.
- You can also change the setting from the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type.
Print the document.
Does gray background appear on prints? | Go to step 4. | The problem is solved. |
Step 4 Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Print the document.
Does gray background appear on prints? | Go to step 5. | The problem is solved. |
Step 5 Update the printer firmware. For more information, see xref_firmware-update-device-topic_xref. Print the document.
Does gray background appear on prints? | Go to step 6. | The problem is solved. |
Step 6 Replace the imaging unit. Print the document.
Does gray background appear on prints? | Contact customer support. | The problem is solved. |