Step 1 - Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following:
Imaging unit - 96
mm (3.78
in.)
- 37.7
mm (1.48
in.)
Toner cartridge - 43.5
mm (1.71
in.)
- 37.5
mm (1.48
in.)
Transfer roller Fuser - 79.8
mm (3.14
in.)
- 62.5
mm (2.46
in.)
Does the distance between the repeating defects match the toner cartridge or imaging unit measurements? | Go to step 2. Note: If the repeating defects match the transfer roller or fuser measurements, then contact customer support. | Take note of the distance, and then contact customer support. |