Step 1 - Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following:
Imaging unit - 75.40
mm (2.97
in.)
- 34.70
mm (1.37
in.)
- 23.9
mm (0.94
in.)
Toner cartridge - 35.70
mm (1.41
in.)
- 36.80
mm (1.45
in.)
Transfer roller Fuser - 78.1
mm (3.07
in.)
- 75.4
mm (2.97
in.)
Does the distance between the repeating defects match any of the measurements? | Go to step 2. | Take note of the distance, and then contact customer support. |