Step 1  Using the Print Quality Test Pages, measure the distance between the repeating defects on the affected color page. Check if the repeating defects match any of the following measurements: Print cartridges - 25.70
mm (1.01
in.)
- 35.30
mm (1.39
in.)
- 75.6
mm (2.98
in.)
- 26.7
mm (1.05
in.)
Fuser Transfer module - 25.10
mm (0.99
in.)
- 59.70
mm (2.35
in.)
- 28.30
mm (1.11
in.)
- 65
mm (2.56
in.)
- 44
mm (1.73
in.)
Do the repeating defects match any of the measurements? | Take note of the distance, and then contact customer support. | Take note of the distance, and then contact customer support. |