Step 1 Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: - Make sure that the setting matches the paper loaded in the tray.
- You can also change the setting on the printer control panel. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type.
Print the document.
Do horizontal white lines appear on prints? | Go to step 2. | The problem is solved. |
Step 2 Load the specified paper source with the recommended paper type. Print the document.
Do horizontal white lines appear on prints? | Go to step 3. | The problem is solved. |
Step 3 Remove the printhead wiper, and then clean the printhead lenses. Print the document.
Do horizontal dark lines appear on prints? | Go to step 4. | The problem is solved. |
Step 4 Remove the photoconductor units. Warning—Potential Damage: Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drums. Doing so may affect the quality of future print jobs. Insert the photoconductor units. Print the document.
Do horizontal white lines appear on prints? | Contact customer support. | The problem is solved. |