Step 1 Remove the printhead wiper, and then clean the printhead lens. Print the document.
Do horizontal light bands appear on prints? | Go to step 2. | The problem is solved. |
Step 2 Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document.
Do vertical light bands appear on prints? | Go to step 3. | The problem is solved. |
Step 3 Check the status of the toner cartridge. From the home screen, touch Settings > Reports > Device > Device Statistics. From the Supply Information section of the pages printed, check the status of the toner cartridge.
Do vertical light bands appear on prints? | Go to step 4. | The problem is solved. |
Step 4 Replace the toner cartridge. Print the document.
Do vertical light bands appear on prints? | Contact customer support. | The problem is solved. |