The printer is not responding

Try one or more of the following:

• Check if the power cord is connected to the electrical outlet.

CAUTION—POTENTIAL INJURY:  To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
• Make sure that the electrical outlet is not turned off by a switch or breaker.
• Check if the printer is on.
• Make sure that the printer is not in Sleep or Hibernate Mode.
• Make sure that the cables connecting the printer and computer are connected to the correct ports.
• Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option.
• Install the correct print driver.
• Turn off the printer, wait for about 10 seconds, and then turn on the printer.

If the problem persists, then contact customer support.