Blank or white pages

• Make sure that all packing material is removed from the imaging kit, imaging unit, and toner cartridges.
• Check if the printer is using a genuine and supported Lexmark toner cartridge.

Note:  If the cartridge is not supported, then install a supported one.

• Make sure that the imaging kit and black imaging unit are properly installed.


1. Remove the imaging kit, and then remove the black imaging unit.

   Warning—Potential Damage:  Do not expose the imaging kit and black imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging kit and black imaging unit. Doing so may affect the quality of future print jobs.



2. Insert the black imaging unit, and then insert the imaging kit.

If the problem persists, then contact customer support.