8.01 | Close all doors. | Close all doors, and then insert the waste toner bottle. |
8.03 | Close door C. | Keep all doors closed unless performing maintenance. |
9.00 | Printer had to restart. Last job may be incomplete. | Touch Continue to clear the message and continue printing. |
11.11, 11.21, 11.31, 11.41, 11.51 | Load <source/> with <type/> <size/>. | Open the indicated tray, and then load paper. For more information, see Loading trays. |
11.12, 11.22, 11.32, 11.42, 11.52 | Load <source/> with <type/> <size/> <orientation/>. | Open the indicated tray, and then load paper. For more information, see Loading trays. |
11.91 | Load multipurpose feeder with <type/> <size/>. | Open the multipurpose feeder, and then load paper. For more information, see Loading the multipurpose feeder. |
11.92 | Load multipurpose feeder with <type/> <size/> <orientation/>. | Open the multipurpose feeder, and then load paper. For more information, see Loading the multipurpose feeder. |
12.11, 12.21, 12.31, 12.41, 12.51 | Change <source/> to <type/> <size/>. | Open the indicated tray, remove paper, and then load the correct paper type and size. For more information, see Loading trays. |
12.12, 12.22, 12.32, 12.42, 12.52 | Change <source/> to <type/> <size/> <orientation/>. | Open the indicated tray, remove paper, and then load the correct paper type and size. For more information, see Loading trays. |
12.91 | Change multipurpose feeder to <type/> <size/>. | Remove paper, and then load the correct paper type and size. For more information, see Loading the multipurpose feeder. |
12.92 | Change multipurpose feeder to <type/> <size/> <orientation/>. | Remove paper, and then load the correct paper type and size. For more information, see Loading the multipurpose feeder. |
29.08 | Reminder: Remove packaging. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open door A, and then remove the packing material inside the printer. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Pull out each of the three red clips starting with the upper left, lower left, and ending on the right side. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Close door A. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open door B. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Pull the red loop on the right side straight out. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Close door B.
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31.30 | Transfer module problem. Restart printer. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Turn off the printer, and then unplug the power cord from the electrical outlet. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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31.35 | Reinstall missing or unresponsive waste toner bottle. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open door B. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the waste toner bottle. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Close door B.
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31.40, 31.41, 31.42, 31.43 | Reinstall missing or unresponsive [color] cartridge. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open door B. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the cartridge. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the cartridge. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Close door B.
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31.60 | Reinstall missing or unresponsive black imaging unit. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open door B. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the toner cartridges. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Disconnect the imaging kit cable. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the imaging kit. Note: To avoid scratching the imaging kit or damaging the photoconductor drum, place the imaging kit in an uplifted position. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the black imaging unit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the imaging kit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Connect the imaging kit cable. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the toner cartridges. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the waste toner bottle. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Close door B.
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31.64 | Reinstall missing, unplugged, or unresponsive color imaging kit. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open door B. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the cartridges. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Disconnect the imaging kit cable. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the imaging kit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the imaging kit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Connect the imaging kit cable. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the cartridges. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the waste toner bottle. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Close door B.
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31.80 | Reinstall missing or unresponsive fuser. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open door A, and then open door A1. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the fuser. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the fuser. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Close door A1, and then close door A.
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32.40, 32.41, 32.42, 32.43 | Replace unsupported [color] cartridge. | For more information, see Replacing a toner cartridge. |
32.60 | Replace unsupported black imaging unit. | For more information, see Replacing the black imaging unit. |
32.64 | Replace unsupported color imaging kit. | For more information, see Replacing the color imaging kit. |
32.xy | Replace unsupported fuser. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open door A, and then open door A1. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Locate the fuser type at the bottom of the fuser. Notes: - All printer models except Lexmark CX737 support the fuser types 00, 01, and 02.
- Lexmark CX737 only supports fuser type 05.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) If the fuser is not supported, remove the fuser, and then install a supported one. For more information, see Replacing the fuser.
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33.40, 33.41, 33.42, 33.43 | Non-Lexmark [color] cartridge, seeUser's Guide. | For more information, see Non‑Lexmark supply. |
33.60 | Non-Lexmark black imaging unit, seeUser's Guide. | For more information, see Non‑Lexmark supply. |
33.64 | Non-Lexmark color imaging kit, seeUser's Guide. | For more information, see Non‑Lexmark supply. |
37.1 | Insufficient memory to collate job. | Try one or more of the following: - Touch Continue to print the part of the job that is stored and to begin collating the rest of the print job.
- Cancel the current print job.
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37.3 | Insufficient memory, some held jobs were deleted. | Touch Continue to clear the message and continue printing. |
39.1 | Complex page, some data may not have printed. | Try one or more of the following: - Touch Continue to clear the message and continue printing.
- Cancel the current print job.
- Install more printer memory.
- Reduce the complexity and size of the print job before sending it to print again.
- Reduce the number of pages in the print job.
- Reduce the number and size of any downloaded fonts.
- Delete any unnecessary fonts or macros from the print job.
- Reduce the number of graphics in the print job.
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42.xy | Replace [color] cartridge, printer region mismatch. | For more information, see Replace cartridge, printer region mismatch. |
43.40, 43.41, 43.42, 43.43 | Replace defective [color] cartridge. | For more information, see Replacing a toner cartridge. |
43.40, 43.41, 43.42, 43.43 | [Color] cartridge problem. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open door B. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the cartridge. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the cartridge. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Close door B.
If the problem persists, then replace the cartridge. |
55.1 | Error reading USB drive. Remove USB. | Remove the flash drive to continue. |
55.2 | Error reading USB hub. Remove hub. | Remove the USB hub to continue. |
58 | Too many trays attached. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Turn off the printer, and then unplug the power cord from the electrical outlet. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove one or more trays. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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59 | Incompatible tray [x]. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Turn off the printer, and then unplug the power cord from the electrical outlet. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the indicated tray. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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61 | Defective disk. | Replace the defective storage drive. |
62 | Disk full. | Try one or more of the following: - Touch Continue to clear the message.
- Delete fonts, macros, and other data stored in the printer hard disk.
- Install a printer hard disk.
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63 | Format the disk. | Formatting now wipes all information from the storage drive. To format the disk, do the following: ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Touch Sanitize all information on hard disk, and then touch ERASE.
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71.01 | Fax Station Name not set up. Contact system administrator. | For more information, see Setting up the fax function using analog fax. |
71.02 | Fax Station Number not set up. Contact system administrator. |
71.03 | No analog phone line connected to modem, fax is disabled. | Check the connection and the line for a signal. For more information, see Setting up fax using a standard telephone line. |
71.06 | Unable to connect to HTTPS Fax Server. | Connection to HTTPS Fax Server is disconnected. Check the Internet connection of the printer. |
71.12 | Memory full, cannot print faxes. | Touch Print All to print as many of the faxes as have been saved. |
71.13 | Memory full. Cannot send faxes. | Try one or more of the following: - Continue and try sending the fax again.
- Scan the original document one page at a time, dial the fax number, and then scan the document.
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72.01 | E-mail SMTP server not set up. Contact system administrator. | Try either of the following: |
80.01, 80.09 | Maintenance kit nearly low. | Touch Continue to clear the message. |
80.11, 80.19 | Maintenance kit low. | Touch Continue to clear the message. |
80.21, 80.29 | Maintenance kit very low. | Touch Continue to clear the message. |
80.31 | Replace maintenance kit, recommended life exceeded. | For more information, see Ordering a fuser maintenance kit. |
82.00, 82.02, 82.09 | Waste toner bottle nearly full. | Touch Continue to clear the message. |
82.12, 82.13, 82.19, 82.20, 82.22, 82.23, 82.29 | Waste toner bottle almost full. | Touch Continue to clear the message. |
82.30, 82.30, 82.33, 82.39, 82.40, 82.42, 82.49 | Replace waste toner bottle. | For more information, see Replacing the waste toner bottle. |
84.01, 84.09 | Black imaging unit or color imaging kit nearly low. | Touch Continue to clear the message. |
84.11, 84.13, 84.19 | Black imaging unit or color imaging kit low. | Touch Continue to clear the message. |
84.21, 84.23, 84.29 | Black imaging unit or color imaging kit very low. | Touch Continue to clear the message. |
84.31, 84.33, 84.41, 84.43, 84.48 | Replace black imaging unit or color imaging kit. | |
88.00, 88.08, 88.09 | [Color] cartridge nearly low. | Touch Continue to clear the message. |
88.10, 88.18, 88.19 | [Color] cartridge low. |
88.20, 88.28, 88.29 | [Color] cartridge very low. |
88.30, 88.37, 88.38, 88.40, 88.47, 88.48 | Replace the [color] cartridge. | For more information, see Replacing a toner cartridge. |
200.23, 200.33, 200.43, 200.53, 232.23, 232.33, 232.43, 232.53, 240.23, 240.33, 240.43, 240.53, 242.33, 242.35, 242.43, 242.45, 242.53, 242.55, 243.43, 243.45, 243.53, 243.55, 244.53, 244.54, 244.55, 245.56, 662.23, 663.33, 664.43, 665.53 | Paper jam, [jam header]. [xxx.yy] | For more information, see Paper jam in trays. |
200.03, 240.05, 240.06, 240.82, 240.83, 240.84, 647.82, 647.83, 647.84, 647.85, 648.82, 648.83, 648.84, 648.85, 649.82, 649.83, 649.84, 649.85, 650.82, 650.83, 650.84, 650.85, 660.81, 660.82, 660.83, 660.84, 660.85, 660.86 | Paper jam, [jam header]. [xxx.yy] | For more information, see Paper jam in the multipurpose feeder. |
230.03, 230.13, 230.23, 230.33, 230.43, 230.53 | Paper jam, [jam header]. [xxx.yy] | For more information, see Paper jam in the standard bin. |
280.11, 280.13, 280.15, 280.91, 280.93, 280.95, 281.11, 281.15, 281.16, 281.91, 281.95, 281.96, 284.11, 284.13, 284.15, 284.91, 284.93, 284.95, 288.10, 288.90, 295.01, 680.10, 680.20, 680.40 | Scanner jam. [xxx.yy] | For more information, see Paper jam in the automatic document feeder. |