Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the printer is on. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Access the printer Embedded Web Server (EWS).
Can you open the EWS? | The problem is solved. | Go to step 2. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Make sure that the printer IP address is correct. Notes: - View the IP address on the home screen.
- An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Access the EWS.
Can you open the EWS? | The problem is solved. | Go to step 3. |
Step 3 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Make sure that you installed a supported browser: - Internet Explorer version 11 or later
- Microsoft Edge
- Safari version 6 or later
- Google Chrome™
version 32 or later
- Mozilla Firefox version 24 or later
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Access the EWS.
Can you open the EWS? | The problem is solved. | Go to step 4. |
Step 4 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the network connection is working. Note: If the connection is not working, then contact your administrator. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Access the EWS.
Can you open the EWS? | The problem is solved. | Go to step 5. |
Step 5 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the print server. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Access the EWS.
Can you open the EWS? | The problem is solved. | Go to step 6. |
Step 6 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the web proxy servers are disabled. Note: If the servers are disabled, then contact your administrator. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Access the EWS.
Can you open the EWS? | The problem is solved. | Contact customer support. |