Step 1 Make sure the Internal Solutions Port (ISP) is installed. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Install the ISP. For more information, see Installing an Internal Solutions Port. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print a menu settings page, and then check if the ISP is listed in the Installed Options list.
Is the ISP listed in the Installed Options list? | Go to step 2. | Check if you have a supported ISP. Note: An ISP from another printer may not work on this printer. |
Step 2 Check the cable and the ISP connection. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Use the correct cable, and then make sure it is securely connected to the ISP. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.
Does the Internal Solutions Port operate correctly? | The problem is solved. | Contact customer support. |