Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Do either of the following: - For touch‑screen printer models, touch
or Done. - For non‑touch‑screen printer models, select Next >
> Clear the jam, press OK > .
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Follow the instructions on the printer display.
Does the paper jam message remain? | Contact customer support. | The problem is solved. |