Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if your software program is using a correct fill pattern. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Do vertical voids appear on prints? | Go to step 2. | The problem is solved. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the Paper Menu on the printer control panel, check the paper type and paper weight. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Do vertical voids appear on prints? | Go to step 3. | The problem is solved. |
Step 3 Check if you are using a recommended type of paper. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Load paper source with a recommended type of paper. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Do vertical voids appear on prints? | Go to step 4. | The problem is solved. |
Step 4 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Do vertical voids appear on prints? | Go to step 5. | The problem is solved. |
Step 5 Replace the imaging kit, and then resend the print job. Do vertical voids appear on prints? | Contact customer support. | The problem is solved. |