Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Is the print still too dark? | Go to step 2. | The problem is solved. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Is the tray set to the type, texture, and weight of the paper loaded? | Go to step 3. | Do one or more of the following: - Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
- Change the paper loaded in the tray to match the paper type, texture and weight specified in the tray settings.
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Step 3 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Is the print still too dark? | Go to step 4. | The problem is solved. |
Step 4 Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? | From the printer control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. | Go to step 5. |
Step 5 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Is the print still too dark? | Go to step 6. | The problem is solved. |
Step 6 Replace the imaging unit, and then resend the print job. Is the print still too dark? | Contact customer support. | The problem is solved. |