Step 1 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Does the internal option operate correctly? | The problem is solved. | Go to step 2. |
Step 2 Check if the internal option is properly installed in the controller board. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Turn off the printer. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Unplug the power cord from the electrical outlet. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Make sure the internal option is installed in the appropriate connector in the controller board. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Turn the printer back on.
Is the internal option properly installed in the controller board? | Go to step 3. | Connect the internal option to the controller board. |
Step 3 Print a menu settings page, and then check to see if the internal option is listed in the Installed Options list. Is the internal option listed in the menu settings page? | Go to step 4. | Reinstall the internal option. |
Step 4 Check if the option is available in the printer driver. Is the internal option available in the printer driver? | Go to step 5. | Manually add the internal option in the printer driver. |
Step 5 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the internal option is selected. Note: From the application you are using, select the internal option. For Mac OS
X version 9 users, make sure the printer is set up in Chooser. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Does the internal option operate correctly? | The problem is solved. | Contact customer support. |