Can send but not receive faxes

Step 1

Make sure that the tray or multipurpose feeder is not empty.

Can you receive faxes?

The problem is solved.

Go to step 2.

Step 2

Check the ring count delay settings.

1. From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Rings to Answer.



2. If necessary, configure the setting.

Can you receive faxes?

The problem is solved.

Go to step 3.

Step 3

Replace the toner cartridge.

For more information, see the instruction sheet that came with the supply.

Can you receive faxes?

The problem is solved.

Contact customer support.