Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print light? | Go to step 2. | The problem is solved. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Turn off the printer, wait for about 10 seconds, and then turn on the printer. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Increase toner darkness. From the control panel, navigate to: Settings > Print > Quality > Toner Darkness ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print light? | Go to step 3. | The problem is solved. |
Step 3 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: - Make sure that the setting matches the paper loaded.
- You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print light? | Go to step 4. | The problem is solved. |
Step 4 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Set the resolution to 600 dpi. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print light? | Go to step 5. | The problem is solved. |
Step 5 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Firmly shake the imaging unit to redistribute the toner. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the imaging unit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Turn off the printer, wait for 10 seconds, and then turn on the printer. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print light? | Go to step 6. | The problem is solved. |
Step 6 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check the status of the toner cartridge. From the control panel, navigate to: Settings > Reports > Device > Device Statistics ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the Supply Information section of the pages printed, check the status of the toner cartridge.
Is the toner cartridge near end of life? | Go to step 7. | Contact customer support. |
Step 7 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Replace the toner cartridge. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print light? | Contact customer support. | The problem is solved. |