Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the paper curled? | Go to step 2. | The problem is solved. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Adjust the guides in the tray to the correct position for the paper loaded. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the paper curled? | Go to step 3. | The problem is solved. |
Step 3 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: - Make sure that the settings match the paper loaded.
- You can also change the settings from the printer control panel.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the paper curled? | Go to step 4. | The problem is solved. |
Step 4 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove paper from the tray, and then turn over the paper. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the paper curled? | Go to step 5. | The problem is solved. |
Step 5 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the paper curled? | Go to step 6. | The problem is solved. |
Step 6 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the paper loaded is supported. Note: If paper is not supported, then load a supported one. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the paper curled? | Contact customer support. | The problem is solved. |