Internal solutions port does not operate correctly

• Print the Menu Settings Page, and then check if the internal solutions port (ISP) appears in the Installed Features list. From the control panel, navigate to Settings > Reports > Menu Settings Page.
• Remove, and then reinstall the ISP. For more information, see Installing an internal solutions port.
• Check the cable and the ISP connection.


1. Use the correct cable, and then make sure that it is securely connected to the ISP.



2. Check if the ISP solution interface cable is securely connected to its slot on the controller board.

If the problem persists, then contact customer support.