Step 1 Check the placement of the document or photo. - Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Is the document or photo loaded correctly? | Go to step 2. | Place the document or photo facedown on the scanner glass in the upper left corner. |
Step 2 Check if the paper size setting matches the size of the paper loaded in the tray. - From the Paper menu on the printer control panel, check the Paper Size setting.
Does the paper size setting match the size of the paper loaded in the tray. | Go to step 3. | Change the paper size setting to match the paper loaded in the tray, or load the tray with paper that matches the paper size setting. |