StepĀ 1 Check if there are no obstructions between the scanner unit and the printer. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Lift the scanner unit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove any obstruction that keeps the scanner unit open. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Lower the scanner unit.
Did the scanner unit close properly? | The problem is solved. | Contact customer support. |