Step 1 Check if Allow Background Removal is set to Off. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the General Settings menu, set Allow Background Removal to On. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Did the background disappear from the prints? | The problem is solved. | Go to step 2. |
Step 2 Adjust the toner darkness to a lighter setting. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the Quality Menu, select a lower value to reduce toner density. - 4 is the factory default setting.
- If Print Mode is set to Black Only, then a setting of 5 increases toner density and darkness for all print jobs.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Did the background disappear from the prints? | The problem is solved. | Go to step 3. |
Step 3 Reinstall the toner cartridge. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the cartridge. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Install the cartridge. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Did the background disappear from the prints? | The problem is solved. | Go to step 4. |
Step 4 Check if off-white background is selected. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Depending on your operating system, set off-white background from Print Properties or the Print dialog. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Did the background disappear from the prints? | The problem is solved. | Contact customer support. |