Poor copy quality

Try one or more of the following:

• Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth.

Note:  If your printer has a second ADF glass inside the ADF, then also clean that glass. For more information, see Cleaning the scanner.

• Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass.
• Check the quality of the original document or photo and adjust the scan quality settings accordingly.

If the problem persists, then contact customer support.