Paper frequently jams

Try one or more of the following:

• Check if the paper is loaded correctly.

Notes:

• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum paper fill indicator.
• Make sure to print on the recommended paper size and paper type.
• Set the correct paper size and paper type. From the control panel, navigate to Settings > Paper > Tray Configuration > Paper Size/Type.
• Load paper from a fresh package.

Note:  Paper absorbs moisture due to high humidity. Store the paper in its original wrapper until you are ready to use it.

If the problem persists, then contact customer support.