Understanding diagnostic events
When the diagnostics events functionality is enabled for a partner fleet, Cloud Fleet Management services start collecting health data from printers regularly. This data is used to predict future failure and service actions to avoid printer downtime and avoid end‑customer impact.
Note: The diagnostic events functionality is available only on request from Lexmark. This feature is not available for all.
Notes:
- Diagnostic events are generated when there is a printer‑related or supply‑related alert. Even if the alert that triggered the event is resolved, the diagnostic event appears in the Cloud Fleet Management portal until expiry. If the alert is not resolved until the expiry, a new diagnostic event is triggered for the same alert.
- The printer listing page features a Diagnostic event column with warning links to the details.
- The printer details page also lists all the diagnostic events generated by the alerts. You can view the details about the diagnostic events in the Status section of the printer details page.