Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps.
If the printer is a multi-function device with a scanner (MX31x, MX41x, MX51x, or MX61x device), confirm that the print quality issue is not a scanner problem by printing from a computer, or by printing a menu demo page directly from the printer: Menu > Reports > Print Demo.
If the print quality issue only appears on scanned documents or copies, go to xref_cleaning-tips-for-clearing-lines-smudges-spots-scanner-glass-topic_xref for diagnostic information.
xref_light-or-faded-print-check-topic_xref | xref_Blank-printout-check-topic_xref | xref_SO7705_xref | xref_toner-not-fused-to-the-page-topic_xref |
xref_faint-inconsistent-blotchy-starvation-pqissues-topic_xref | xref_print-quality-defect-repeatting-spots-horizintal-lines-topic_xref | Random spots or marks on the print | xref_SO8240_xref |
xref_vertical-dark-band-edge-of-print-topic_xref | xref_SO7164_xref | Fixing vertical white lines or streaks appearing on the print | xref_ms71x-mx71x-ms81x-mx81x-repeatting-gray-marks-topics_xref |
xref_SO7344_xref | xref_FA912_xref | xref_SO7155_xref | xref_full-page-background-or-gray-print-topic_xref |
xref_SO7171_xref | xref_SO7564_xref | xref_TE717_xref | xref_horizontal-band-at-the-top-of-the-page-check-topic_xref |