![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check for the existence of non-genuine Lexmark supplies* or refilled cartridges. Use the online authentication tool to verify whether you have a Genuine Lexmark cartridge.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the Paper Type, for the media loaded in the printer's paper tray.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the Paper Weight for the type of media selected.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Confirm whether the media meets the approved paper specifications.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
This is found in Paper and specialty media guide of the printer's User Guide.