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Overview
A "tree" is a paper defect caused when the paper buckles and forms a tiny ripple that is "ironed" in by the fuser. Humid environments are more likely to cause the paper to have a "wave" or "ripple" to the leading edge that generally lead to the trees.
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Print sample
A tree can be in various sizes. See sample printout below:
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Solution
Perform these steps below to fix the issue.
Step | Action |
1 | Check the condition of the paper in the tray. If it has a "wave"/"ripple" to the leading edge or excessive curl, then the paper should be replaced with a fresh ream. |
2 | Move the printer to a less humid environment. |
3 | Should issue persist, please contact Lexmark Technical Support for further assistance. |
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Contacting Lexmark
If you need additional assistance, please go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Printer model
- Printer serial number (CS92x/CX92x)
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
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LEGACY ID: SO8394