Issue Description:
ADF jams with carbonless paper originals is causing the printer to not meet the Stress Media PFE Rate.
Possible errors:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Solution:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Change the feed orientation of the media; i.e., short edge first and long edge first.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Turn ADF media over and feed it through again.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Switch to the flatbed for scanning or copying your carbonless pages.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
LEGACY ID: SO8368