Issue description
244.46 or 245.56 paper jam error codes caused by the optional 1500-sheet tray.
Possible causes:
These error codes occur when the paper does not reach the first sensor in the optional 1500-sheet tray.
- Excessive curl in the paper stack—This issue is due to the poor quality of paper used or a humid environment, causing the paper to curl.
- Folded paper at the bottom of the optional 1500-sheet tray paper stack—If the customer has not properly loaded and supported the paper, then the bottom sheets can fold over. This causes the top of the stack to be uneven and causes a paper jam.
- Trapped sheet in the optional 1500-sheet tray—A sheet of paper that is pushed against the front panel of the optional 1500-sheet tray prevents sheets in the stack from being picked properly.