Affected Products:
Single-Function: C9235, CS921, CS923, CS927, MS911
Multifunction: CX920, CX921, CX922, CX923, CX924, XC9225, XC9235, XC9245, XC9255, XC9265, MX910, MX911, MX912, XM9145, XM9155, XM9165
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Issue Description:
This information ensures proper loading of the 2500-sheet tray.
Note: This tray is designed to specifically accommodate 4 ~500-sheet reams (two reams per side) of US Letter/A4 paper only.
Before you Begin
Open the drawer to interpret the loading instructions label.
Loading Paper in the 2500-sheet Tray
Tray 3 top view![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Open the drawer, make sure the transfer guide is in the far left position, and load paper on both sides in the order specified by the label; i.e., 1, 2.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Verify an observablegap between the two stacks of paper.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Verify paper stacks are pressed to the side-walls of the tray.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Verify paper height does not exceed the stack-
height indicator
.
Transfer guide and actuator (orange)
| Triangle – Paper stack transfer guide. Square – Indicator (Paper sensor actuator for the reserve tray) |
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Verify Indicator moves freely with spring action that presses towards the front of the drawer.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Verify transfer guide is not in the
center of your two stacks of paper.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Verify correct size media is loaded in the drawer; i.e.,
Tabloid/A3
.
Related Information
Failure to follow these paper-loading instructions can cause misfeeds, jams, and service engine errors.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
LEGACY ID: HO4015