Affected Products:![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Single-Function: CS921, CS923, CS927
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Issue Description:
When checking the print job from the print job queue on the printer, the document is stuck with a pending status and can't be cleared.
However, the document prints normally be it from a desktop PC or printing an internal page such as the MSP (menu settings page).
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Solution:
To resolve this issue, the Reset Engine Service Error needs to be performed. This setting clears a service error and restores the engine settings.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Enter the Diagnostics menu, by pressing the* * 3 6 on the control panel.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Then navigate to:Printer setup > Reset Engine Service Error
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Touch Start.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
LEGACY ID: SO8945