Issue description
When the Fax Forward feature is configured to forward faxes to a network shared shortcut, it goes through the following behaviors:
- When printer receives a fax, it gets printed instead of being forwarded.
- When printer receives a fax, an error page is printed.
Note: This setting can be checked by accessing printer’s embedded web server (EWS): Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls > Forward to.
Explanation
This issue only occurs due to the following scenarios:
- If you use Scan Center - Network Folder Scan Center Does Not support receiving Faxes and forwarding option.