What you will see
Exceeding the limit 10 scan profiles stored on the printer could result in the following errors:
- Unable to communicate with scanner
- Network Communication Error (device query)
Environment
Connection: | Network TWAIN |
Number of Users: | Multiple users or one user with many scan applications open at once |
Applications Affected: | TWAIN aware applications including Lexmark's Printer Home |
Suggested Remedies
- Profile removal via EWS
- Cancel Scan Profiles
- Manual scan profile removal from the operator panel
Profile removal via EWS
* Enter your printer's TCP/IP address into your browser's address field.
NOTE: Look for Address value on a printed Network Settings page if unsure of the device TCP/IP address.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click on Settings.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click on Manage Profiles found under Other Settings.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click on one of the profiles that you would like to delete.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click on Delete Entry.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click on Delete Entry again.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Repeat this process if necessary.
Click here for illustration of profile deletion.
*Embeded Web Server
Cancel Scan Profiles
NOTE: Powering the printer Off may help identify open listeners on individual PCs by displaying a different type of Network Communication Error message.
. Manual "Scan Profile" removal from the operator panel
Select
or a similar looking button after selecting your profile. Repeat this procedure as necessary. Still Need Help?
If you require additional assistance, please see Contact information.
NOTE:When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7358